Privacy Policy

1. Introduction

Welcome to Loopins ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our consulting marketplace platform.

By using Loopins, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.

2. Information We Collect

Personal Information You Provide: We collect information that you voluntarily provide to us when you register on the Platform, express an interest in obtaining information about us or our products and services, or otherwise contact us.

• Account Information: Name, email address, password, phone number
• Profile Information: Bio, professional title, expertise areas, profile photo, social media links
• Payment Information: Credit card details, bank account information, billing address (processed securely through Paystack)
• Communication Data: Messages sent through our platform, support inquiries, contact form submissions
• Booking Information: Session details, availability preferences, calendar data

Automatically Collected Information: When you access the Platform, we automatically collect certain information about your device and usage patterns.

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, search queries
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Session cookies, preference cookies, analytics cookies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Platform
• Process bookings and facilitate consultations between users and experts
• Process payments and manage financial transactions
• Send you confirmation emails, booking reminders, and important service updates
• Respond to your comments, questions, and customer service requests
• Improve and personalize your experience on the Platform
• Analyze usage patterns to enhance Platform functionality
• Detect, prevent, and address technical issues, fraud, and abuse
• Send marketing communications (with your consent)
• Comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

With Other Users: When you book a consultation, your name and contact information are shared with the expert. Similarly, experts' profile information is visible to users browsing the Platform.

With Service Providers: We share information with third-party service providers who perform services on our behalf, including payment processing (Paystack), email delivery (ZeptoMail/SendGrid), video conferencing (Google Meet), cloud hosting (AWS), and analytics providers.

For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers: If Loopins is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure password hashing using industry-standard algorithms
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you close your account, we will delete or anonymize your personal information within 90 days, except for information we are required to retain for legal, accounting, or security purposes.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing your personal information
• Data Portability: Request transfer of your information to another service
• Objection: Object to our processing of your personal information
• Withdraw Consent: Withdraw consent for processing where we rely on consent

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Platform and store certain information. Cookies are files with a small amount of data that are stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for the Platform to function properly (e.g., authentication, security)
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how visitors use the Platform
• Marketing Cookies: Track your activity to deliver relevant advertisements (with your consent)

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.

9. Third-Party Services

Our Platform may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We strongly advise you to review the Privacy Policy of every site you visit. This includes our service providers such as Paystack (payment processing), Google Meet (video conferencing), and Google Calendar (calendar synchronization).

10. Children's Privacy

Our Platform is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary action.

11. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We will also notify you via email or through a prominent notice on our Platform prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]
Website: Contact Page